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Kia Promise’ extends vehicle warranties worldwide by Mike Ochonma

Local franchisee to contact eligible customers

Kia Motors Corporation has announced the launch of the ‘Kia Promise’ which is a global warranty extension program for its vehicles. The programme is designed to support the brand’s customers whose movements may be limited because of the COVID-19 pandemic.

The program covers 142 countries and all vehicles with original Kia warranties that expire between February 1 and April 30, 2020. The program extends the warranty of all eligible vehicles to June 30, 2020. Over 500,000 customers worldwide could benefit from the warranty extension.

With many countries and businesses taking precautionary measures to counteract the COVID-19 pandemic, the Kia Promise aims to help customers who may be unable to visit a workshop during this time. It also helps customers who are not able to bring their car in for free servicing during the lockdown.

Sangdae Kim, senior vice president and head of global customer experience division at Kia Motors Corporation commented: “By extending Kia’s comprehensive warranty cover to customers who may be affected by the pandemic, Kia Motors hopes they have one less thing to worry about during this time. Our goal is to help to alleviate any concerns our customers have about vehicle maintenance during periods of social distancing”.

Kia Motors Nigeria will contact all affected customers via emails and phone numbers in the coming days, with more details on the programme.

Prioritizing the safety, health and the well-being of its customers, business partners, and employees, Kia Motors continues to closely monitor COVID-19 developments in communities where it does business, even as it continuously strives to prevent infections at its facilities while working with federal, state and local authorities, complying with all standards set by those entities.

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