Dana Air resumes flight operations November 9th on successful NCAA audit
…says unused ticket validity period to one year
Nigerian Carrier, Dana Air has announced that it will resume flight operations on the November 9, after a successful conclusion of the audit organised by the Nigerian Civil Aviation Authority (NCAA).
The Nigerian Civil Aviation Authority had in July this year suspended Dana Air flight operations over safety concerns.
James Odaudu, special assistant to the minster of aviation on public affairs said its priority is to ensure the safety and security of air passengers and cargoes.
The airline in a statement made available to Business A.M said, “We are pleased to announce that we will resume flights operations on November 9th, having successfully concluded an audit organised by the Nigerian Civil Aviation Authority (NCAA).
According to the accountable manager/ chief operating officer of Dana Air, Ememobong Ettete, “The audit for us was a re-engineering and restructuring process and having successfully concluded the audit and an extensive one at that for the second time, and with a new management team fully in charge, we are now well positioned despite the current challenges and hostile economic environment, and concentrating fully on strengthening our operations efficiently for sustainable growth while still offering safe, reliable and exciting flying experience to our loyal guests.”
He stated that as a proudly Nigerian brand with Nigerians at the helm of affairs and with over 14 years of service to the flying public, Dana Air remain eternally grateful to its customers, travel partners, clients and vendors for keeping faith with the airline while the audit lasted. He declared that, Dana Air would never take the loyalty and support for granted as it means a lot to the organisation.
The aviation company expressed gratitude to the NCAA for the painstaking audit process and the professionalism exhibited by the team of inspectors as well as the management personnel who stayed sometimes beyond their official closing times to see that we do what is needed to be done properly and in good time during the course of the audit process.”
He admitted that, the audit has repositioned Dana Air as a vibrant and resilient brand and it’s turned out really good for us and for the industry at large. This is also highly recommended for all domestic airlines for the good of the industry.
“For customers with unused tickets, and as a little token for our short absence from the market, we have extended their validity for one year, a transfer option is also available to them and we shall be offering competitive fares as always, and gifting free tickets onboard our flights for the next 30 days from November 9th.
Our 24/7 customer service team will also be available to assist customers with any request of their choice on unused tickets and redemption.”
Also speaking on the resumption, Kingsley Ezenwa, Dana Air’s head of corporate communications said : We wish to sincerely and once again tender our unreserved apologies to all our customers, vendors, travel partners, corporate clients for the abrupt suspension of our flights.
“We totally regret the inconveniences caused and we wish to reassure them that Dana Air remains strong and will never take their patronage, relationship and loyalty for granted”.
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