Despite this year’s coronavirus pandemic that negatively affected businesses globally and forced many to cut back on their finances, there are still few organisations like Toyota Nigeria Limited (TNL) that braved the devastating impact of the hiatus to appreciate corporate institutions and individuals that supported them in 2019 in commomeration of its annual awards that started way back in 2005.
At the appreciation and presentation ceremony held at the corporate head office of TNL in Lekki last weekend, the Department of Petroluem Resources (DPR) won the Evergreen Customer of the Year award for its commitment to and consistent patronage of Toyota products and services over the years.
In the customer category, the Nigeria Customs Service (NCS) came first in the Customer of the Year category while First Bank Nigeria (FBN) plc and Guaranty Trust Bank (GTB) emerged the first and second runner-up in the customer of the year category respectively.
Representatives of all the winning organizations expressed appreciation for TNL’s recognition and reward of their patronage. They assured that they will continue to patronize TNL while encouraging them to remain consistent in their delivery of quality service and products to their customers.
Also rewarded at the ceremony were the motoring journalists that proved their mettle and professionalism in their objective reporting of activities and events in the automobile industry and TNL activities.
Mike Ochonma of BusinessDay, Theodore Opara of Vangaurd and Rasheed Bisiriyu of Punch emerged winners in the motoring journalists’ category.
Speaking during the award presentation, Kunle Ade-Ojo, managing director and chief executive of Toyota Nigeria Limited stated that TNL appreciates and values all its customers and would remain resolute in its superior quality service delivery to them.
He declared that over the years, many of the Toyota customers have been outstanding and committed in their patronage of its products and services from its accredited dealers which serves as a testimony to Nigerians that Toyota is the brand to match in terms of quality, durability, reliability and professional after sales delivery.
Managing director said that TNL has enjoyed the patronage of innumerable number of customers since inception while continuously seeking the best approach and technology to meet customers’ needs and aspirations. He assured customers of commitment to continue to meet market expectations at every customer touch point.
‘’Consequently, TNL on annual basis rewards its loyal customers that have remained resolute in their commitment to the brand and its services. Year 2020 was not an exception despite the challenges posed by the pandemic, the organization made good to reward its loyal customers’’. The managing director concluded.
Toyota Nigeria Limited remains the sole distributor of Toyota products for Toyota Motor Corporation (TMC) Japan in Nigeria. The company is well positioned pan Nigeria to provide industry-best aftersales service in the areas of genuine parts, vehicles servicing/repairs and sales of Toyota vehicles approved for Nigerian roads/environment by TMC Japan.
Chairman of TNL, Michael Ade.Ojo, noted that “the Superior Quality Toyota brand is built on a strong foundation of the Can-Do spirit, noting that nothing will hinder TNL from its teeming loyal corporate and individual customers through the years.
Ade.Ojo thanked dealers that have been resolute in their quality of service delivery to customers including journalists that have remained transparent in their reports on the auto industry and Toyota activities.
‘’We will continue to seek new ways to reach out to our numerous customers to fulfill our mandate to keep them happy and satisfied. This gesture I must emphasize is hinged on our philosophy of rewarding loyalty no matter the circumstance. We will push beyond new horizons to achieve set targets”.
Head, dealer development and special projects, Henry Ojuoko thanked all winners for their continued patronage/commitment and encouraged others to be in the winner’s seat next time as the company looks forward to a bright and rewarding 2021.
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