Ethiopian Airlines, the largest Aviation Group in Africa, has been honoured with four awards at the last SKYTRAX 2021 World Airline Awards. The aviation company took the crown for the Best Airline in Africa 2021 for 4th consecutive years; Best Business Class in Africa 2021 for 3rd consecutive years; Best Economy Class in Africa 2021 for 3rd consecutive years and Best Cabin Crew in Africa 2021
Moving 7 ranks up, Ethiopian has also been placed 37th in the World’s Top 100 Airlines for 2021 as voted by airline customers around the world.
Reacting on the award, Ethiopian group chief executive, Tewolde Gebremariam remarked that keeping up with the same phase as before Covid-19 had been a challenging task. He pointed out that, at Ethiopian Airlines, the management never gave up at keeping its loyalty of serving at all times to its teeming customers and never stopped flying.
‘’The awards we received today are proof of our consistent effort to provide our passengers with a world class service at ups and downs at all geographies across the globe. As a customer focused and market driven airline, a SKYTRAX award where winners are determined based on the votes of travellers manifests the airlines’ journey on the right direction thus it is with deep pleasure that we accept these awards”. the CEO said.
Commenting on the Award as the Best Airline in Africa, Edward Plaisted, CEO of Skytrax said Ethiopian Airlines have firmly established themselves as the Best Airline in Africa by winning this award for the fourth consecutive year. It is a strong recognition for both the management and all of their front-line staff who contributed to the success of the Ethiopian Airlines customer experience.
‘’ The World Airline Awards are independent and impartial, introduced in 1999 to provide a customer satisfaction study that was truly global. Travelers across the world vote in the largest airline passenger satisfaction survey to decide the award winners. Media around the world as “the Oscars of the aviation industry” refer to the awards.
The World Airline Awards survey operated for 23 months (September 2019 to July 2021), and the 2021 Awards represent a mix of more normal travel times combined with some travel during the global pandemic.
Over 100 customer nationalities participated in the survey, with the 2021 Awards based on 13.42 million eligible survey entries counted in the final results. Survey entries were screened to identify IP and user information, with duplicate, suspect or ineligible entries deleted. More than 350 airlines are featured.
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